Sorry to see you go! We would love the opportunity to keep your business.

Please contact support@pvcomplete.com and we will process your cancellation request at the end of your current billing period. If you are a subscriber to PVSketch, you can terminate you license by navigating to Menu and Account.

We accept all major credit and debit cards for monthly and annual license purchases, and accept bank transfers and ACH for annual purchases.

You will get a receipt at end of each billing cycle from our billing partner, Stripe. If you click “Manage Your Subscription” within this receipt, you will be taken to a login portal where you will be able to update your payment method. If you are having trouble accessing, please email us at support@pvcomplete.com and we will send you a secure link to update your payment method.

PVCAD and PVCAD Mega are linked and registered to one computer, thus you will get one license per computer.

For PVSketch and PVSketch Mega, you  can create a license for yourself, if you are interested in a shared use, enterprise account – please reach out to our team at sales@pvcomplete.com.

We offer monthly and annual licenses to our software – if you purchase annual, we offer a 30% discount. You can view our prices and can purchase licenses online here. Licenses can be cancelled at any time or will auto-renew according to our Terms of Use at the end of your billing period.

For PVSketch, you will login into your free account and purchase a license by upgrading within the software itself. 

For PVSketch Mega, PVCAD, and PVCAD Mega, after you purchase on our website or from a sales representative, you will receive an email with more information and a license key to gain unlimited access..

Try using our online tools – PVSketch and PVSketch Mega. You can create project designs and order project permits, single-line diagrams, engineering stamps and other services from licensed, professional engineers.

Whether you want to perform all the design work yourself or outsource some of it, PVComplete delivers a full-service solution. If you want try AutoCAD we offer a Bundle version that includes an AutoCAD license and can teach you the basics of using AutoCAD. Please reach out to sales@pvcomplete.com or support@pvcomplete.com to schedule a training session. 

PVComplete’s “Sketch” products work with an internet connection and major web browsers.

Our “CAD” products work within AutoDesk’s AutoCAD product environment. If you have an existing, full AutoCAD license you can simply purchase PVCAD or PVCAD Mega “plug-in” versions. If you have AutoCAD LT or don’t have AutoCAD you can buy our “bundled” version which includes PVCAD or PVCAD Mega and a discounted AutoCAD license.

For additional technical requirements, please click here.

“Mega” is short for MegaWatt and refers to our software built for medium to large scale ground mounted solar – PVSketch Mega and PVCAD Mega.

These products allow users to do fixed tilt and single axis tracker layouts for larger solar projects at least a Megawatt in size. These products are primarily used by companies developing utility scale and ground mounted community solar projects. 

Our “Sketch” tools are easy-to-use web-based solar design tools. They are built to do fast layouts to understand and visualize an different projects, specifications, and solar even looks like in early stage development.

Our “CAD” tools are add-ons to AutoCAD that provides automation, efficiency and standardization for technical engineering for advanced solar operators and later stage planning.

We are constantly adding the latest equipment to our extensive equipment database. Our database includes all major module and inverter supplies, as well as prominent racking suppliers.

If you are a paid user of our products we allow the ability to manually add equipment locally within our PVCAD and PVCAD mega products, and within PVSketch you can select our “request to add equipment”.

We recommend that you email us at support@pvcomplete.com rather than our manually add equipment so that this equipment can be added to our cloud database for other users and your teammates.

Our team is standing by to answer any questions you may have. We offer free demos, tutorials, and have a support team ready to ensure you have the best possible experience with our software. Below are some resources to help you get started:

• Product Documentation
• YouTube
• Email us at Support@pvcomplete.com to schedule time with our team

Refer to product documentation here, or reach out to support@pvcomplete.com – we are happy to help. 

We release new versions of our products about once a quarter. We may make more frequent updates to our “Sketch” products, and when you log in you will are automatically given our latest version. Our  “CAD” products require users to de-install and re-install PVCAD or PVCAD Mega. You will receive notification by email when a new version is available.

To update your version of PVCAD or PVCAD Mega, please follow these steps: Check for updates – Click the PVCAD Ribbon tab, and then click the About button in the ribbon.  Confirm that your ‘version is up to date,’ in the dialogue shown below. Download the Installer – Click the ‘New version available’ link, or if you do not see it visit the version update pages below and download the latest version. (PVCAD Version Update or PVCAD Mega Version Update) Uninstall Prior Version – Press the Windows key and type ‘Add or Remove Programs’,  in the ‘Apps & Features’ section, type PVCAD into ‘search this list’, click the prior version of PVCAD to remove and click uninstall. Install New Version – Navigate to the downloaded installer, double click on it, and follow the installer steps, the new version is now installed. (Note: you do not need to re-enter your license key for your computer when updating versions.) If you encounter any issues during the update process, email support@pvcomplete.com.