Support

If you are having issues operating key functions like PVSyst export or creating setbacks, PVCAD’s API calls are likely being blocked by your organization’s existing firewall. If you are having this issue please white label the PVComplete domain name. If you are still having issues or unsure how to do this – please reach out

We are constantly adding the latest equipment to our extensive equipment database. Our database includes all major module and inverter supplies, as well as prominent racking suppliers. If you are a paid user of our products we allow the ability to manually add equipment locally within our PVCAD and PVCAD mega products, and within PVSketch

Our team is standing by to answer any questions you may have. We offer free demos, tutorials, and have a support team ready to ensure you have the best possible experience with our software. Below are some resources to help you get started: Product Documentation YouTube Email us at Support@pvcomplete.com to schedule time with our team

Refer to product documentation here, or reach out to support@pvcomplete.com – we are happy to help. 

We release new versions of our products about once a quarter. We may make more frequent updates to our “Sketch” products, and when you log in you will are automatically given our latest version. Our  “CAD” products require users to de-install and re-install PVCAD or PVCAD Mega. You will receive notification by email when a