How do I get the latest version of the software?
We release new versions of our products about once a quarter. We may make more frequent updates to our “Sketch” products, and when you log in you will are automatically given our latest version. Our “CAD” products require users to de-install and re-install PVCAD or PVCAD Mega. You will receive notification by email when a
An employee with a license left the company, how d...
You are able to reset a password and email address within our “Sketch” products if you have access to the employees email address. For our “CAD” products please see documentation here to release the license key to register a new user. If you are having trouble with either of these options, please email us at
How do I terminate my licenses?
Sorry to see you go! We would love the opportunity to keep your business. Please contact support and we will process your cancellation request and terminate your license at the end of your current billing period.
How many people get access to the software and are...
Our CAD products are linked and registered to one computer, thus you will get one license per computer. For Sketch, you can create a license for yourself or if you are interested in shared use enterprise accounts – please reach out to our team at sales@pvcomplete.com.
I have purchased the software, how do I access my ...
You can purchase licenses online here, for our Sketch products you will purchase your licenses within the software itself and get immediate access. For our CAD products, after you purchase you will receive an email from pvcad@pvcomplete.com with an installer link for the software and a license key.
What is the cost to buy and what sort of licenses ...
Our licenses vary by each of our products. You can find details about our licenses here, we find it important to be transparent about our prices so that our customers can feel confident they are getting the best value for our tools. We offer monthly licenses that can be canceled at any time or auto-renew
